Company Policies

Mission Statement

We strive to exceed customer satisfaction through Trust, Professional Quality, Speed and Affordability of all of our products.

Testimonials

"Cincinnati Police have utilized Brockman signs to design and print crime prevention signs, banners, and decals for several years. Brockman sign company has always provided excellent service and products. We could not be happier with the partnership we have formed with the team at Brockman Signs."
custom police dept decals
Sergeant Jason Voelkerding
Cincinnati Police, Cincinnati Ohio

Policies

Company policies regarding expectations, refunds, returns, liability, etc…

  • We try to produce most orders within a 2 day time period. You will be notified should the projected completion of your order take longer.
  • For custom images, photos, or logos, the quality of the print is directly proportionate to the quality of the image you send us. If you are using an image that is very small or low in quality (such as most web images), it will become pixilated when enlarged and not produce a sharp image.
  • To ensure that the finished quality of the print is top-notch we recommend vector files (i.e. .eps, .ai, .svg, or .pdf) or print-ready art files (high-resolution PSD, JPG, PNG).
  • We ship via UPS ground (usually 3-5 days, although not guaranteed).
  • Due to the custom nature of our products, we are unable to accept returns.
  • In the event we would make a mistake on our end, we will reproduce the product as it was intended and next day air the correct product once completed at our own expense.
  • We cannot be responsible for spelling, typographical, or measuring errors made by the customer.
  • All sales are considered final.
  • Prices are subject to change without notice.
  • Any artwork supplied by the customer is assumed to belong to them or that they have permission to use it. We are not responsible for any trademark or logo infringements.
  • We reserve the right to refuse to print anything that we consider offensive content.
  • Any and all liability is limited to the total cost of the purchase.

Testimonials

"Just want to say thanks again for the vinyl work. It looks great. The compliments have already started rolling in! You and your team are easy to work with, are professional and do a really good job. We appreciate it!"
Jamie Ellis
AstraZeneca